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Effective Date: 10/01/2025
Last Updated: 10/01/2025
Applies to: Users and Clients in the State of Texas and United States

Volant IT Services ("Company," "we," "us," or "our") is committed to protecting the privacy and security of our clients’ and users’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our services, or engage with us in any way.

 

1. Scope

This policy applies to all data collected by Volant IT Services in the course of providing Managed IT Services, cybersecurity, cloud solutions, or other technical support services to clients located in Texas and the United States.

 

2. Information We Collect

We collect the following types of information:

A. Client/Business Contact Information

• Company name
   

• Contact name
   

• Email address
   

• Phone number
   

• Billing address
   

B. System & Network Information

• IP addresses
   

• Device IDs
   

• System logs
   

• User access logs
   

• Network configurations
   

• Software inventories
   

• Backup data (where applicable)
   

C. Website Data

• IP address
   

• Browser type
   

• Operating system
   

• Pages visited
   

• Cookies and analytics
   

We do not intentionally collect personal data from consumers unless necessary for services (e.g., remote support or endpoint monitoring). Any such data is handled with strict confidentiality.

 

3. How We Use Information

We use collected information to:

• Provide, monitor, and maintain IT services
   

• Diagnose and resolve technical issues
   

• Communicate with clients
   

• Maintain cybersecurity and compliance posture
   

• Invoice and process payments
   

• Improve service delivery
   

• Fulfill legal or regulatory obligations
   

 

4. Information Sharing and Disclosure

We do not sell your personal or business data.

We may share information with:

• Authorized vendors (e.g., remote monitoring tools, backup platforms)
   

• Cloud service providers (e.g., Microsoft, AWS)
   

• Third parties as required by law, subpoena, or to protect our rights
   

• Authorized employees or contractors under strict confidentiality agreements
   

All third parties must comply with reasonable data protection standards.

 

5. Data Security

We implement industry-standard security controls to protect data, including:

• Endpoint protection and antivirus
   

• Network monitoring and firewalls
   

• Encrypted communications (e.g., SSL/TLS, VPN)
   

• Secure user authentication
   

• Access control and audit logging
   

We train our staff in data privacy and security protocols, and we require vendors to do the same.

 

6. Data Retention

We retain personal and technical data only as long as necessary to:

• Provide services to you
   

• Comply with legal or regulatory obligations
   

• Enforce agreements
   

Upon termination of services, data is returned or securely deleted in accordance with contract terms.

 

7. Your Privacy Rights

As a business operating in Texas, your rights include:

• The right to request what personal data we hold about you
   

• The right to request correction of inaccurate information
   

• The right to request deletion of certain data (unless legally required to keep it)
   

To make a request, contact us at [Insert Contact Email].

 

8. Compliance with Texas Law

While Texas currently does not have a general consumer privacy law like California's CCPA, we comply with applicable Texas statutes including:

• Texas Business and Commerce Code § 521.052 – Safeguarding Personal Information
   

• Texas Identity Theft Enforcement and Protection Act
   

• Industry-specific laws like HIPAA, GLBA, FERPA when applicable to your business or your clients
   

 

9. Third-Party Websites & Tools

Our services may integrate with or link to third-party platforms. We are not responsible for the privacy practices or policies of third-party sites or services.

 

10. Children’s Privacy

We do not knowingly collect personal data from individuals under 13 years of age. If you believe a child has provided personal data to us, contact us immediately.

 

11. Changes to This Privacy Policy

We may update this policy from time to time. We encourage clients to review it periodically. Material changes will be communicated via email or through your account portal.

 

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle data, please contact us at:

Volant IT Services
Email: Info@volantit.com
Phone: 832.464.6022